Ally Complaint - Ally sucks! - car loan
BLOOMINGTON, MINNESOTA -- I will never use Ally for anything! My original loan was w/GMAC who was bought out by Ally. I was told that my account qualified for a 60day extension which would really help me out as my husband took a new job and we relocated to a different state. I received a letter dated 9/14/10 from Ally stating that they where happy to offer me a 60 day extension, that I needed to pay $259.04 (which I did, it was set up to be taken right out of my checking acct) and that my next payment of $163.72 was due on 10/17/10. I received a phone call on 10/4/10 at 6pm where the agent informed me that I was 48 days past due! I was told that my account did not qualify for a 60 day extension so the payment I had sent for that had been applied to my loan! What! They waited over 3 weeks to contact me to let me know this! In the mean time I am now past 30 days late and not only my credit has been affected but my co-signers too! They told me there was nothing they could do, I even had one representative hang up on me! Nice customer service! This company sucks and has unethical business practices! Thanks a lot Ally. I will being letting everyone I know about how they treated me and making sure nobody uses them. ALLY SUCKS!!!!!!!!!