American Express Complaint - American Express Unauthorized Multiple ACH Payments
I have been a card member with amex since 1997 in which time have spent over $14,000,000 on multiple platinum cards with the various companies I have owned and also had a $60,000 LOC from the banking Centurion arm and despite never missing a payment and paying my accounts in full each month perfectly for 13 years have recently lost all faith and been a victim of fraud and theft by them.
Starting in Dec of 2009 and the registration of auto-pay ( I had paid by phone the majority off the time in the past without any issues) they made one ACH withdrawal from my Acct the date the statement was due and a second two days later both the full amounts due as I had elected that option. As times are slow and the amount not that large I did not realize until I Rec my bank statement the first week in Jan. I now with a large balance coming lost faith and shut the auto pay off and made the min payment online in Jan. Two days later again came the ACH request ( mind you I also called to verify auto-pay was removed). This time though the funds were not avail. After calling amex they assured me it was A error on their side, wrote me a letter apologizing only to attempt the again seven days later again putting my banking account in distress as the ACH is held as pending for 48 hours and meanwhile items posting are either returned or held to only be cleared after the ACH from amex is returned. Of course they all have fees. This time I placed a stop on the amount although amex promised it would not happen again yeah well Bowman seven days later there it was.
In Feb I made my payment online without an issue other than it did not post as paid for 14 days due to what amex says I had derogatory info and had a returned payment within the last 30 days. This at the time had no effect on my spending ability since the account had no preset limit. In March I received a letter stating they seer closing account due to recently returned payments ( the ones I never made and they apologized for in a letter dated the day before) and what were the other 12 pages. Try the same letter for 12 other people all much worse than mine with all their account numbers and info etc on them and personal info regarding bankruptcies etc. Anyone else had similar experience or know the best route to take.
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