Holiday Inn Informative - Get a grip! - Guest relations
This is to all you travelers out there! Holiday Inn Express is just a brand, just like fritos. They are individually owned and operated. Which means that the brand has a standard. But not all owners follow it. Unfortunately some of the owners are VERY CHEAP! Which means they under pay employees. So you get what you pay for!!! I repeat you get what you pay for! You pay minimum wage you get a minimum wage worker! Not someone who would be vested in the company. I work for a Holiday Inn Express, have for 6 years. We are employee owned, which means I OWN IT! Therefor I WILL go out of my way to make each guests stay INCREDIBLE! Why??? I am vested. I will make sure my company makes money!
And just one more thing, when you complain, you catch more bees with honey than you do with vinegar!!! Sometimes its not that you complained, but the way you did it! I respond to people the same way they treat me!!! THINK ABOUT IT!