Time Warner Complaint - Bait and Switch Bundle?
Called TWC Oct 5 2010.
Currently subscribe to TWC Digital Cable TV.
Wanted to bundle Internet+TV.
First person I spoke with looked up bundles and found me eligible for a $69.98 Internet (10MB download) and Digital Cable TV plan - she understood and verified that I was a current TWC customer (not a new customer).
By the time I got finished with the second person (Install) - the final step - after about 25 minutes total (no I don't want Home Security, no I don't want TWC Phone, no I don't want 24/7 IT help, etc) I was told my monthly price would be $109.
When I asked what happened to the bundled price, the woman told me that I was not eligible because I was an existing TWC cable customer - that she was simply adding the Internet plan (at full price) to my bill - that the bundle was only for new customers.
My 3 cents: Either Bait and Switch or very poorly trained sales people - you decide.
FTC and CA Attorney General should investigate TWC business practices.