Hoover Company Complaint - Warranty Work
I purchased the Hoover whisper quiet vacuum about 7 months ago and the brush roll seized up. I emailed Hoover and they sent me to one of their authorized service centers for warranty repair. The repair shop said Hoover does not cover the brush roll under warranty. Hoover considers that a "wear item" so they are expected to need replacement. I've had Hoover vacs for over 40 years and have never had to replace a brush roll.
I called Hoover and got the run around so asked them to send me to the next level of customer service. The representative at level 2 support gave me the same song and dance indicating it's a wear item and is not covered under the warranty. After arguing with her for a while she said they could not cover it under warranty but would send me a brush roll as a courtesy. Meanwhile I have to pay the warranty center for the repair.
I told her that I was very disappointed that they don't stand behind their products and she indicated vacuums these days are not made to last as long. These vacs are also made in China so that tells me all I need to know. I think this will be the last Hoover I buy. After owning them for 40 years, thats a shame.