Facebook Complaint - Facebook account disable without reason or warning
Here is the latest message I have sent to facebook after being disabled with no warning and for no reason since I have not violated any terms or conditions. Facebook doesn't provide its users with a useful means to contact them with any issues and doesn't communicate back with you when you do use their means. I have researched that there are hundreds and thousands of folks in the same boat as I am and this is poor customer service. I have been left no choice but to use any means to get the word out about this before it happens to many more. Please back up your photos, videos, contacts and everything else important to you because you can be cut off at any time without resolution.
Hello over the past week I have send numerous reports about my account being disabled. the help feature and this reporting system have not been helpful. I do not know why I have been disabled so I cannot pinpoint how to take action but contacting facebook is not working. I received a standard answer on my first complaint about the issue which said that you couldn't help me until I provided the correct email address because the one I provided did not match an account that was disabled. This email address is the only one I have ever used to log into my account which leads me to believe that there is a serious security issue here. Without warning in the middle of using my page last week it was disabled and the only reason I was alerted to it was when attempting to log in. This came one day after I logged into a computer at Best Buy while deciding on whether to buy one or not and I believe I logged off successfully. I can only imagine that maybe my account was broken into. I have never posted any inappropriate content and have only been warned a time or two about adding my friends too quickly. This is hardly a reason to disable me without warning or explanation. I have been cut off from communication with important friends and family. Almost 800 friends who have been contacting me asking why I deleted my page and worried about me. I have also lost a lot of personal and irreplaceable content to include 80+ photo albums with thousands of photos, videos, poems I've written myself. All very important to me. I am urging facebook to respond and contact me with resolution to this issue. I would like my account enabled and restored to the position in which it was when my service was interrupted. An explanation on why this interruption in my life occurred would be appreciated and if I did something wrong a warning would suffice unless I was erroneously accused of something in which case a chance to refute it would be ideal but in either case a resolution instead of cutting me off would be more of a way to handle a customer. I am a Chief in the Navy going on 21 years and work in customer service. While researching this issue it has come to my attention that hundreds of users suffer from the same situation that I am in. There should be away to improve this aspect of your service. With all the major companies who sponsor and use facebook and keep it running improvements should always be looked at. No company wants to see that a business they are part of is treating their loyal customers this way. It isn’t good for business. A company should always have a way for its customers to contact them, email, phone, a help desk of some sort of which facebook has none and the help portion of the site yields no results. I have been patient, sending messages repeatedly to get someone to talk to me with no result. I am not opposed to trying to resolve my issue and at the very least bring light to it through any channels necessary such as spreading the word through my hundreds and thousands of Sailors as well as the army, marines, air force and coast guard or going to the local media to start with but I would like to resolve this issue privately with facebook since I thoroughly enjoy the service. I have been loyal and even supported facebook by spreading the word to family and friends and spending money on certain portions of facebook. I urge you to please communicate with me and resolve this issue so I can continue to use this service and have access to my personal files and contact with my family and friends.
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