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Toyota of Richardson Complaint - Duped and lied to - factory rebuilt transmission

Review by nashodza on 2010-10-05
RICHARDSON, TEXAS -- I bought a factory rebuilt transmission through Toyota of Richardson. It had a one year warranty and before the warranty expired, I notified the Parts Department that ther transmissdion was acting up and was about to go out. They asked me to drive it until it went out. I assumed that since I had notified them that the transmission was bad before the warranty had expired, that they would honor the warranty. If I am not mistaken, they told me that the warranty would not be effective unless the transmission was completely out. I put my full trust in their word, and now they won\'t honor the warranty. I had no idea that I was being duped and that they had no plans to honor the warranty. I have been a customer of theirs for years and I have bought parts for other vehicles since I own my own garage. I would never play those kind of tricks on my customers. I am an honorable man and I run a respectable business. When I tell a customer something, I live up to what I tell them even if it costs me money. My customers are who keeps me in business.

I need the transmission repaired in my truck because I use it in my business. I will work with Toyota of Richardson to get another factory rebuilt transmission or to repair this one. They know that they are wrong, but they seem to be out to take advantage of a small auto repair service.

Dealers like this should not be in business. I would warn customers to be very suspicious of anything these people will tell you. They are out to make money off of small businesses and innocent people during these hard economic times. You would probably be better off buying from another business. These same people own a Toyota and Scion business in McKinney.
Comments:1 Replies - Latest reply on 2010-10-06
Posted by Skye on 2010-10-06:
Are you saying you notified them the transmission was bad, and they told you it must be dead before they could honor the warranty? But now the warranty is expired and you took it in for repair work, which they are now refusing? I was always under the impression the minute you had an item, no matter what it was, in your case, your transmission, and it begins to act up, you take it in for repair while it is still under warranty, not wait until the warranty is expired. I've never heard of a warranty only going into effect, once the transmission dies. What does your warranty documentation say?

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