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Goodyear Complaint - Do Not Go To "Good Year" - Auto Service

Auto Service - Complaint
Review by *scott- on 2010-10-05
NORTH CAROLINA -- Look out for Good Year. I know a lot about cars and actually worked on them so I really feel the pain. I took my GF to Good Year to replace the two front tires and patch the spare tire. They told us that it would take approximately an hour. We left the car in their care and went shopping to a nearby store. BIG MISTAKE!!!!! While we walked away from the shop she received a phone call about an hour later telling her that her alignment was off and that the tire that needed to be patched actually needed to be replaced because according to them the nail hit the wall of the tire. It's true, if the nail hits the wall of the tire it cannot be replace but I never saw the tire. My GF doesn't know anything about cars so she couldn't tell me if the nail hit the wall of the tire or not, but be careful if you take a tire to be patched. After I learned that she approved it I knew they had us, I just couldn't prove it. To make the long story short, the total was approximately $460.00 for 3 tires and alignment. Did my GF really need the alignment????? will never know. Did my GF need a new tire instead of a patch????? will never know.

The best advise is to go around the shop and stand there while they work on your car and act like you know what you're looking at. My dad does it all the time, he even walks (not at Good Year though) in the shop and checks his brakes.

I was reading about the credit card stories from Good Year. I you haven't read them please do so. I'm sure that other auto shops work the same way.

I WILL NEVER GO BACK!!!!!!!
Comments:
Posted by leet60 on 2010-10-05:
I had a similar run in with Goodyear a few years back. I dropped the car off and asked for a tire rotation. I specifically checked a box on the service form that they were NOT to perform any additional service without my authorization.

The facility had my mobile number and home number on the service order. When I went to pick up my vehicle the manager presented me with a bill for $450 and change. They had made the decision to do a complete brake job including turning one of the rotors.

When presented with the bill I happily presented the service order and indicated the fact they were not authorized to do additional service. I asked why I was not contacted - the best he could come up with was - we must have been too busy.

I counted out $29.99 for the tire rotation and told him i would not pay the rest. He balked and said he would keep the car until I paid it - I told him just go back and undo the brake job - finally he gave in and I got the additional work for no charge.
Posted by rockfishing on 2010-10-06:
Since you can't say for sure that the car did not need an alignment or that the tire couldn't be repaired, I don't see the reason for this complaint. It would be nice to have some facts to support your reason to avoid Goodyear.
Posted by fast327 on 2010-10-06:
People are generally not allowed in service bays because of insurance reasons and because of interruption of work areas. It is a good idea not to leave the premises until the work is done.
Posted by Slimjim on 2010-10-06:
I have to agree with rockfishing. You acknowledge you aren't convinced it did need a replacement spare or alignment, but you don't know. One way to tell for sure, at least on the tire, was to ask to see the spare they replaced and its unrepairable damage when you all returned to pick the car up. It had to be around somewhere.

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