Goodyear Complaint - Do Not Go To "Good Year"
NORTH CAROLINA -- Look out for Good Year. I know a lot about cars and actually worked on them so I really feel the pain. I took my GF to Good Year to replace the two front tires and patch the spare tire. They told us that it would take approximately an hour. We left the car in their care and went shopping to a nearby store. BIG MISTAKE!!!!! While we walked away from the shop she received a phone call about an hour later telling her that her alignment was off and that the tire that needed to be patched actually needed to be replaced because according to them the nail hit the wall of the tire. It's true, if the nail hits the wall of the tire it cannot be replace but I never saw the tire. My GF doesn't know anything about cars so she couldn't tell me if the nail hit the wall of the tire or not, but be careful if you take a tire to be patched. After I learned that she approved it I knew they had us, I just couldn't prove it. To make the long story short, the total was approximately $460.00 for 3 tires and alignment. Did my GF really need the alignment????? will never know. Did my GF need a new tire instead of a patch????? will never know.
The best advise is to go around the shop and stand there while they work on your car and act like you know what you're looking at. My dad does it all the time, he even walks (not at Good Year though) in the shop and checks his brakes.
I was reading about the credit card stories from Good Year. I you haven't read them please do so. I'm sure that other auto shops work the same way.
I WILL NEVER GO BACK!!!!!!!