Home Depot Complaint - Don't get carpet installation from HD
Don't fall for Home Depot's $199 deal. First there are hidden costs. In the final bill, they will charge you $45 for "removal of shrinkwrap that the carpet comes in", and even if you ask, the installers will refuse to leave the shrinkwrap (which may at most amount to a plastic shopping bag, ridiculous) because it's part of their cut from HD. Plus, they oversell you carpet, by as much as 30% (on top of the regular 10%-15% ). Plus the installers have a deal with HD that they charge you for the same amount of underlay as the carpet, no matter what (esp with stairs and irregular installations, actual underlay is much less than carpet, as it doesn't need to be cut from a single roll as the carpet plus not all areas are underlaid). Not only that, but the installers refuse to leave you any leftover underlay (which you paid for) because they go around and use it in another job. It's a scam arrangement between HD and installers. Quality of job depends on installers, but outfits like HD usually deal with the most incompetent installers that cannot find jobs other way. All in all, stay away, in the end, you will pay 3 times as much for a half assed job.