Light in the Box Complaint - Poor quality products and shady business practice.

Review by Scott Chiles on 2010-10-06
I ordered a lit faucet from Light in the Box online (China). I installed it after a little trouble adapting it to my system. After a week of use, it started leaking in a couple of points and before I could find a way to repair it, the lighting system shorted out. I asked for their assistance repairing it and their only response was "sorry, the company won't let us do that outside of the SEVEN (7) day return policy, would you like $50 gift certificate to buy more things from us."
Comments:3 Replies - Latest reply on 2010-10-16
Posted by Alain on 2010-10-07:
The idea of a lit faucet (electricity and water) just doesn't sit well with me. Particularly if the product is bought online from China.
Posted by CaptainSpaulding on 2010-10-07:
What do you expect from something made in China? Next time, buy American, and maybe you won't have this type of problem!
Posted by SB on 2010-10-16:
Did the problem occur when you tried "adapting it to my system"? I know that most companies will not accept returns if the product has been modified. Though, 7 days, is a pretty poor return policy. Perhaps they have no faith in their own products.

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