Ashley Furniture Complaint - Poor Customer Service
PONCHATOULA, LOUISIANA -- My husband and I purchased a bedroom set for my soon in July. The salesperson told us it would not be in until the middle of August, which worked for us, because my husband was getting ready to back to work offshore for a month. We had furniture in my son's room already and the room needed to get painted. We thought we had enough time to get this done, but the delivery department called and said the merchandise was in around the 23rd of July and they didn't not have room to store it and we needed to except the delivery. I had to rush to get the old furniture out of the room by myself and also paint the room in 1 week, because they thought they were being nice by holding the furniture for that long. Even though we were told middle of August at the earliest. On July 30th, the furniture was delivered, however; the wrong bed support was sent, so they could not assemble the bed completely. They wrote all of that on the invoice and told me to call the service department manager to get it straight. Once I spoke with the manager, I was told it would take 14 days for the parts to come in and then a service team would come out and put the bed together. In the meantime, my son is sleeping on his mattress on the floor. Well the parts came in and the person came out to finish putting the bed together, but what do you know. The WRONG parts again. After 2 months of going back and forth with the managers, a service person came out and used 2x4 to brace the bed, not the metal brackets we were waiting for. This is unacceptable and not what we paid for, but at least me son is able to sleep in his bed now and not on the floor. We did business with the Ponchatoula, La. store and we will NEVER do business with them again. Completely dissatisfied with the customer service department.