Sunbeam Informative - Mr. Coffee is just another scam foisted on the public
BOCA RATON, FLORIDA -- I have just repaired the third Sunbeam made Mr. Coffee – all with the same problem. This has taken place over about a three year period. I have also read some descriptions of problems with the coffee maker that probably are a result of the same issue. (Poor water into the receptacle at the top of the machine, only to have the water drain out the bottom all over the counter and floor.) This is an FTX43-2 - a very popular coffee maker – but nevertheless a piece of junk – seemingly engineered to fail in short order from a very simple engineering problem. There are two rubber like hoses interior to the coffeemaker. They are connected to metal water inlets or outlets. In no case is there a ferrule impressed into the metal male inlet/outlet intended to keep the hoses from easily coming off – especially if the hose is just barely long enough – as in the case I found today (this is my daughter’s coffee maker and she asked me to look at it for her). Well this is clearly a user fixable thing – though in this case I had to add a hose clamp because the hose really was just too short. Well, it would be fixable by anyone with reasonable fixing skills – except for one thing – you have to remove the base cover – which is secured with 6 screws – no problem you say?? Four of the screws are ordinary Philips Head screws, but two, under the two rubber “feet” in the front that are accessible my prying the rubber feet off – well a very clever profit center at Sunbeam decided to make these two screws (seemingly for no other reason than to throw road blocks in the way of someone aiming to fix this thing themselves ) are not ordinary Phillips head or even ordinary Torx head screws – but they are SAFETY TORX HEAD screws. A torx head screw is a relatively new screw head type that is shaped like a six pointed star. They are readily available at most Hardware Stores. BUT, Sunbeam decided they needed to be SAFE – so they use the Safety Torx – this makes it impossible to insert an ordinary torx driver head into the screw because right in the middle of the six sided depression in the screw head is a steel post/pin that keeps the driver from seating in the screw – rendering you helpless – now you have three choices – decide it isn’t fixable and throw it away, and BUY ANOTHER one just because you can’t push the hose back on and secure it with a hose clamp. The other solution is to buy a set of safety torx drivers – sometime they are hard to find because they are used primarily by technicians who have a need or authority to breach safety screws. If you can handle hot water in a coffee machine you should (should !) have enough intelligence to know if you are going to open up the coffee maker – you should un-plug it from the wall first. Water and electricity do not mix happily together.
I get so fed up with our capitalist industrialist who turn out such junk – they are not interested in producing a fine product – but a product that produces a fine profit at the smallest investment they can make – I call this cheating – and there are way too many of us in the middle class seem to have no problem with this scum class who get all kinds of tax breaks, incentives, and outright favors – and still want more profit by sending the production of their half-assed products to China to be produced by under paid workers.