Best Buy Complaint - IPad Gift
DAYTON, OHIO -- On August 2, 2010 I was searching for an IPAD for my husband's birthday. Since I was leaving town and would not be here on his birthday, I wanted to purchase the IPAD and leave it for him to open on the 16th. I would return on the 20th.
When I got up to the desk to check out I was told that the IPAD could only be returned for 14 days, so I said, no thanks, I can't get it back that soon if he does not want it. The answer was that if I purchased the Black Tie, I could have 30 days to return it. The young man wrote his name on the top of my receipt.
Sure enough, as luck would have it, my husband was not as excited as I was and asked me to return it. No problem, until I got to the store on the 23rd and was told that even though the plastic had not even been removed from the package, it was not returnable due to the 14 day rule. Further more, I was told I did not know what I was talking about and that the young man did not say that and if he did, they would not stand behind it.
My husband called headquarters and they said whatever the store manager said that was it. Funny thing, because it was the top model, I sold it on Craigs list in 3 days, but lost my tax charges, my time, and my faith in Best Buy.
We have purchased from Best Buy for years, never again. Nor will any of my family, nor any company I work with and can control the buyers. Last week, TV from Costco, Refrigerator from Lowes, printer online - all would have been purchased from Best Buy in the past.