La-Z-Boy Incorporated Complaint - Avoid La-Z-Boy Lift Chairs
I have been helping my parents after my Dad's surgery and never have I seen and received such poor customer service. My parents purchased a lift chair to be used for my Dad's anticipated surgeries. It arrived with a metal rod that was sticking up in the seat area. The repairman said the lift mechanism was installed backwards at the factory. He corrected the error. Then a short time later the lift mechanism failed necessitating another repair trip. Now the part failed again approximately 3 weeks ago and they have kept putting my mother off saying "we will get back with you". Finally, someone said the part was backordered and would arrive in 5 weeks. I said this was unacceptable since my Dad needed the chair immediately. I asked if they could loan a chair until my parents chair could be repaired. Was told they did not provide that service.
My Dad had the surgery and is home with the chair still not working. Numerous phone calls later, I finally reach someone at the corporate office. She was somewhat helpful and stated they located the part and would overnight it via FedEx. A short time later that day, I talk with the person who is supposed to be the head of repair/warranty for our region. She states the the part was not shipped overnight but 2 day and there is nothing she can do. She also went on to state that she could not arrange a repair until the part was in our hand. Rather than trying to find a solution the stock answer has been "I'm sorry, there is nothing I can do". She was actually somewhat snitty in her tone and kept trying to talk over me. (and really, how incompetent do you have to be to screw up an overnight order)
Well at this point, my Dad still has no working lift chair. We have no idea when the part will actually arrive and no idea when a repairman will be available. After seeing the way they have treated my elderly parents and myself, I highly recommend avoiding La-Z-Boy products.