Southwest Airlines Complaint - Southwest insensitive to Seniors
Southwest Airlines is not sensitive to seniors. I booked a flight but was unable to travel. Ticket was valid for 1 year. I had some health issues and after a year was still unable to travel. Southwest would not help me when I asked for an extension. I said I could get a note from my doctor and pharmacy to prove I was unable to travel but they still would not extend or give me any other alternative.
I finally asked them to send me a thank you card for my generous gift to them of over 200.00 dollars. I have not received it as yet.