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Camelback Volkswagen Phoenix, Az Complaint - Inappropriate Conduct and Obtaining Information Under Pretenses

Review by nicksway on 2010-10-06
PHOENIX, ARIZONA -- Recently went to Camelback Volkswagen to inquire about purchasing a Car. While there, initially the salesman was OK and we test drove some vehicles. After telling him we were paying cash, the salesman came over to me and wanted me to give him some information due to the Anti-terrorist law of 2001. He wanted my wife and I to sign a credit application. We told him we were paying cash for the vehicle and this was not necessary and insisted that they not run our credit. He and his manager ran my credit without my authorization and under false pretenses. Then to add insult to injury, the salesman took the time to show me text messages on his cell messages on his sell phone that he says was from a customer that he was working with. These messages were nothing more than sex messages that he was showing me which was highly inappropriate. Good thing my wife and kids were not inside the showroom when he showed me these messages. They were very humiliating and disgusting. He even told his manager that he showed me the messages and then when confronted, the manager later denied it. Got a call from a Terry there 2 days later who said he would bring it up with his GM but and call me the next day. He never did. To me this says volumes about this dealership and how they think they can treat customers. I would definite recommend that if you want to purchase a VW - STAY AWAY FROM CAMELBACK. They all cover from one another and screw the customer.
Comments:3 Replies - Latest reply on 2010-10-07
Posted by leet60 on 2010-10-06:
If you let them take a copy of your driver's license they can use this with some of the credit reporting agencies and run your credit profile.

The situation you describe makes the circumstance "iffy" as to whether they were authorized to run the report.

A 1998 FTC opinion letter on this issue stated:

“Only in those circumstances where it is clear both to the consumer and to the dealer that the consumer is actually initiating the purchase or lease of a specific vehicle and, in addition, the dealer has a legitimate business need for consumer report information may the dealer obtain a report without written permission,” says the FTC opinion. –Jeff Blyskal


Posted by Don D. on 2010-10-07:
leet60: Don't provisions of the USA PATRIOT Act supersede the 1998 FTC opinion letter which you cite?
Posted by leet60 on 2010-10-07:
@DonD. I couldn't comment to that fact either way. My understanding of the patriot act is limited at best, I understood it applied to the access the goverment and law enforcement agencies had to private information not car dealers.

The FTC opinion letter, is simply that, their opinion, it does not hold the force of law. As I said the situation is "iffy".

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