Starbucks Complaint - Incompetent Manager and District Manager
HOOVER, ALABAMA -- My daughter has worked at this location for just over 4 years and has always been an excellent employee, always covered for others, 99% of the time on time, worked late when needed, has been told how well she worked by the manager and other employees, given awards, was trained to be a teaching coach, has always had good reviews. She was up for a promotion to shift on 4 different occasions and the manager would tell her she was the next one up for it. Then someone else would be promoted. At my daughters last review in August, the manager told her it was the best review he had ever given anyone. She was up for the shift promotion again this week and was again passed over by the DM due to my daughter needing to communicate better with customers. Now I think that this is just an excuse for her not to be promoted. I have been in the store and have seen my daughter relating to customers just as the other employees do. I know some people are not as loud as others but if there has been a problem with her relating to customers, why would they keep her in their employment for any length of time? Much less 4 years. Something needs to be done about the actions of the manager and district manager. Why tell an employee how well they are doing then not reward them for doing so? What is their reasoning for their actions?