Wal-Mart Complaint - Oil Change - Wal-Mart Store #733 Valley, Alabama
VALLEY, ALABAMA -- My husband took my 2006 Dodge durango to Wal-Mart TLE for an oil change last Wednesday, we left going out of town on a trip the next day that we had planned since May. We made it 25 miles from Valley, AL. and my truck began to skip and make terrible noises and the oil light came on, we pulled over at a truck weigh station, turned the truck off, popped the hood and my husband checked the oil. The oil level in my truck was around 1 1/2 inches above the safe level on the dip stick. We called the store and they sent a manager and a "auto tech" (which is what they call you at Walmart after you watch a video of somebody else changing oil)they checked the oil and took pictures, and after they realized my truck had been overfilled they called a tow truck and told us that my truck had to be parked at the store overnight, and the next morning the store manager would call me by 6:30am and they would have my truck towed to a local shop to be checked, meanwhile we had to rent a car to go out of town in since we had prepaid tickets for a 2 day event and prepaid hotel rooms. We had not heard from the manager by 7:30 so I contacted her. ROBIN informed me that they were not going to have my truck towed (after they had it towed to their property the night before) so we had to have it towed from Wal-mart property at our own expense!!... The manager informed me that if she had been working the night before that my truck would still be on the side of the road and she might have called us a cab. Walmarts insurance adjuster called us later Friday and told us that he had determined that Walmart was not liable because the oil pump can only pump so much oil pressure no matter how much oil was in our vehicle. The way the mechanic explained it to us was that to much oil was worse than to little!.. he said the crack shaft was working like a blender and whipping up the oil and caused the lifters to suck air and not oil. Walmarts insurance adjuster lied not only to us but the store manager about what the mechanic told him, he denied our claim without even seeing the pictures from the store or waiting until the truck could be broken down by a mechanic to determine the complete problem. After several attempts to contact the district manager of Walmart #733 (KEVIN) we have received no return phone calls. Never let WALMART tell you that they have respect for all of their customers or that they practice what they preach which is "INTEGRITY"!!!!!