Dish Network Complaint - Held Hostage by Dish Network
ENGLEWOOD, COLORADO -- I was a long-time Dish Network Customer, but they kept raising the price of their service every month (never telling me why or that they were going to do it). When I called to find out why my bill kept going up, the customer service representative was so unhelpful and rude that I gave up. I found out that FiOS would charge me only a little more for giving me high speed internet, telephone (local & long-distance) and TV. So I got FiOS and attempted to discontinue my service with Dish. I was informed by Dish's "Customer Loyalty Team" that I would have to send my receiver, my remote and my dish back to them at my own expense in order to discontinue my service. I told them this was ridiculous, and if they wanted their equipment, they could come get it. So they continue to harass me with bills and phone calls. I wrote a letter to their corporate headquarters in Colorado, for which I did not even receive the consideration of a reply. I called them again tonight and after being treated like a "leper" I was again told that I had to send everything back to them or be billed for it all. I told them they needed to come get their stuff and they said that would cost me $99.00. I asked to speak to a supervisor and was placed on hold for 20 minutes. Finally the woman just hung up on me without ever coming back on the line with the supervisor. I have never heard of a company demanding that customer crawl up on their roof to remove their equipment (I have two rebuilt hips and am in my late 50's), box it all up and send it back to them at the customer's expense. I asked for their corporate headquarter's phone number and was told I couldn't have it. (For anyone who needs it, it is: 303-723-1000 or 720-514-8555 though I have heard that if you leave a message, no one from there will call you back). So I will be calling them at my earliest convenience to continue the saga of my time as a Dish Network Hostage.