TracFone Complaint - Horrible Experience * Still Waiting On Hold For Tracfone Customer Service ??? (Click For Low Wait Number)
MIAMI, FLORIDA -- Quick Answer: I found a low wait / no wait 800 number for Tracfone- Call 1-800-323-2366. AGAIN, THAT'S 800-323-2366
> If you plan to replace your traditional phone with just a Tracfone, PREPARE TO SUFFER.
> If you plan to rely on Tracfone as your only phone, PREPARE TO SUFFER IN INFINITY.
> If you wanna kill off your elderly family members by giving them a heart attack (induced by horrendous frusturation), give them a Tracfone.
As for my [HORRIBLE] experience with Tracfone:
> I purchased the T105G at Wal-Mart for $10.
> I purchased the "50 Minute Value Plan" for $10/mo, thinking I would attempt to downsize my cell phone bills.
(so far so good, but then the Tracfone shows its true colors)
> THE "UNLIMITED DOUBLE MINUTES" TAGLINE IS VERY MISLEADING. YOU ONLY GET DOUBLE MINUTES IF YOU PURCHASE THE [OVERPRICED] MINUTE CARDS AT STORES OR ONLINE. IF YOU PURCHASE A "VALUE PLAN" AND "MINUTE BUNDLES," YOU WILL NOT GET DOUBLE MINUTES. This is not mentioned anywhere or anywhere prominent in the literature or on the website (if it is mentioned, it's hidden like the interest rate section of a Pre-Obama Era credit card application)
> Instead of downsizing my life, I have found a CONFUSING myriad of "special bonus codes" that I failed to use in the correct order AND THUS I don't get the little bonus's. (the cheesy looking people in the Tracfone website/coupon book stock photos aren't smiling because they're happy with Tracfone; they're smiling because they think you're a fool for buying a Tracfone)
> The 10 minute bonus codes sound lame... ...and in many ways they're beyond lame. BUT THEY GO A LONG WAY WHEN EACH 20-SECOND CALL COSTS AN ENTIRE MINUTE.
> Inbound "Wrong Number" calls will cost you. The previous owner of my Tracfone number is evading his/her creditors. I now get their Spanish language robo calls, and I get charged if I simply pick up the phone and say "hello" to "Dora The Collector."
> Most recently, I was low on minutes, so I purchased a "50 Minute Bundle" online for only $10. The charge shows up immediately on my credit card, but THREE DAYS LATER MY MINUTES ARE STILL M. I.A.
> A friend called when I had only 10 minutes left... ...the call cut-off like the cut-off of a Lifeline Caller/Friend on the game show "Who Wants To Be A Millionaire." (Great! Now my friends think I'm officially low class for having a pre-paid cell phone!)
But wait, my Tracfone experience gets even worse...
> CUSTOMER SERVICE CALLS TO TRACFONE ARE NOT FREE. Or in other words, YOUR MINUTES ARE USED UP WHEN YOU CALL TRACFONE CUSTOMER SERVICE. If you call their widely published number, you will go through all of your minutes.
> Having ditched my traditional, $60/mo cell line, and not having a land line in my home.... ...I went to a payphone to call the 800 number listed on the Tracfone website. I WAITED 90 MINUTES ONE EVENING, WITH NO ANSWER. JUST HORRIBLE, REPEATING MUZAK THAT MADE ME WANT TO SPLIT A VEIN, wondering what STD I was going to contract from the dirty pay phone (bring sanitizing wipes and drive to a nice neighborhood if you need to do the same). I began walking down the line of pay phones, trying the number with different prompts, while leaving the other payphones off the hook. NO LUCK WHATSOEVER.
> On day 2, I emailed technical support with my pleas for help (does anyone really enjoy emailing customer service, tech support ???).
> On day 3, I get a reply from tech support, with instructions and the new, low wait / no wait customer service number.
> The email tech support instructions were of no help... ...but the email mentioned "that I should have 100 minutes on my phone now" (50 minutes from my 50 minute bundle; 50 extra minutes thanks to "Unlimited Double Minutes!").
> The email included instructions with the 800-323-2366 number to call. BACK TO THE PAYPHONES ! I called this number [from a dirty payphone], and the customer service representative was VERY nice and helpful. She solved my problem after 20 minutes on the phone. But then she also kindly informed me "that because I purchased a "50 Minute Bundle, I do not qualify for the Double Minutes. I kindly asked if I could be compensated for the 2 hours I've spent at payphones and she declined my request.
SERIOUSLY... After what I've been through with Tracfone... All the nickle and diming, misleading advertising, Pay-Per-Minute Phone Support, etc etc. ...
IT WOULDN'T SURPRISE ME ONE BIT if Tracfone gives out a "Perpetual Hold Customer Service Number" (800- with hopes that practically everyone uses the online Customer Service forms which saves them a bundle (all those calls to Third World call centers really add up!). I don't know this for sure... But the drift of everything I have experienced tells me that it's highly likely.
BOTTOM LINE: I have found Tracfone to be my worst nightmare, eclipsing my experience with Spring PCS from 5-10 years ago. I honestly didn't think this was possible. The only person who could possibly enjoy my experience is Sprint CEO Dan Hesse.
I had some very important and urgent phone calls to make this week, and I waited three days to finally get my problem resolved.
AWFUL. AWFUL. AWFUL.
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