Global Tel Link Complaint - Inmate calls - gtl
I have put so much money in pre-paid calls due to having the gtl system hang up on us due to what they consider 3 way calling! NEVER THE CASE!!!! When you try to call customer service you get re-routed 5 different ways and ultimately end up at a dial tone. They can get away with this poor service because they are the exclusive phone communication of DOC. I even attempted to fax my complaint and proof and dates, no response. Tried the technical dept, they laughed and re-roouted me to the dial tone!! Now I am at the ultimate frustration point, trying to put money on the phone and being told there is something wrong with my credit card, NO! I verified with my cc company. Does this ridiculous company not understand that there are times that require more conversation? i.e. trial dates, transferring to prison, bills, children.... This company has eaten away so much of my money(that I don't have because my mate is in JAIL). Trying to file a complaint at DOC or BBB or GTL is like spitting into the wind.