La-Z-Boy Incorporated Complaint - La-Z-Boy Leather Recliners Are Defective And Don't Hold Their Color
COLUMBUS, OHIO -- The BBB (Better Business Bureau) has a rating of F for La-Z-Boy Furniture Galleries in Columbus, Ohio.
My 93 year old father purchased a leather La-Z-Boy recliner. Recently the leather began fading badly on the headrest. La-Z-Boy refuses to cover the chair under warranty. The chair cost nearly a $1,000 and the leather should not have faded in less than a year. La-Z-Boy claims we did not care for the chair properly. The pamphlet we received with the chair states " Leather color stays vibrant. Each leather hide is completely immersed in dye until it penetrates all the way through to create a deep, rich color that will remain beautiful throughout the life of the leather". The same pamphlet also states "Leather is easy to care for. Ideal for any lifestyle, leather simply requires a mild dusting or wiping to keep it clean". We followed the care instructions on the pamphlet. We feel my 93 year old father was taken advantage of and the chair is inherently defective. By the way, the 1 year warranty expires soon.
La-Z-Boy (Lazy Boy, LazyBoy, lazy boy, lazyboy) does not stand behind the warranties on their overpriced chairs. Don't make the same mistake I made. Check out the BBB rating before making an expensive purchase.