Infinity Dish Complaint - False Advertising
Infinity Dish advertises the following for Dish Network:
“Free Activation ($99 Value)”
“Free up to 6 Room Installation”
“Free HD for Life”
“Free Room 2 Room HD-DVR Upgrade ($6/mo DVR service fee applies)”
We called and asked very specific questions because we have 2 HD televisions. We wanted the “whole house” DVR service as advertised by their competition, and we made it very clear that that is what we wanted or the equivalent. We asked very specifically to verify free activation, if that was for 1 or for both televisions. We asked very specifically to very installation, if that was for 1 or for both televisions. We asked very specifically about the HD-DVR and if the $6 DVR service was total or for each television. We were told that the activiation, installation, and service fee would be for both televisions, with $3/month for the DVR service for 12 months, with the cost going to $7 per DVR per month after one year.
It was a different story when the installers arrived. The installation order was only for one HD DVR and for one standard television. There were 3 separate calls to Dish Network and Infinity Dish. The “best” offer to get what we thought we were already getting was to pay an additional $99 for activation and an additional $17 per month for the 2nd HD DVR. I consider this a serious breach in “truth in advertising”, and I can’t imagine how $17 additional per month translates to “Free HD for life”. I currently pay only $10.95 for HD DVR service with cable, and certainly do not intent to pay more when all of the Dish Network advertising claims state that they save you money over cable television. They are guilty of false advertising, and we were almost pressured into paying more.
Watch out for these people. DO NOT trust Infinity Dish or Dish Network.