Key Bank USA Complaint - Key Bank removes on-line statements after closing an account
CLEVELAND, OHIO -- Six weeks ago I tried to transfer money from Key Bank to a different (better) bank. It took them more than 3 weeks to give the bank my money. They removed all on-line information, but my calculator told me I had been short-changed by $25. They sent a check to me which I deposited in the new bank; then Key put a Stop Payment on the money. I still do not have the funds and I still cannot move them to a new investment because I want to move ALL the funds not partial (and pay extra fees). So I closed out the Key checking account, also. I cannot see if they will charge me any new fees because they shut off the on-line statements when the account was closed. No money. No statements. No proof I had an account. Threats of fees to be charged. Excuses of why they made mistakes. I cannot believe the incompetence. I tried to speak with a supervisor but no one from Key would speak to me. I see My3 Cents has an email address- I will hang on to that for future reference. This nightmare is not yet over.