Guardsman/Valspar Complaint - They will use anything they can to get our of paying a claim
MINNEAPOLIS, MINNESOTA -- On July 8th 2010 I submitted a claim for damage tot eh fabric on my outdoor furniture. In September I put in a claim for a Broken Glass table top on the same set. I purchased the items at Fortunoff's outdoor store. I received a call on October 5th telling me that retailer is out of business and they will refund my premium and not honor the claim. Several phone calls later after pointing out that the retailer still exists, and that the manufacturer still exists they maintain that the contract says they deal with the retailer and they go by the contract. As you can all imagine at time of purchase they tell you everything is covered and no problem. Then you make a claim and 3 months later they tell you it is not covered. Guardsman is owned by Valspar which is a large corporation and if Guardsman takes this way out of every claim I think any dealing with and of the Valspar holdings are going to be a problem.
I had another claim on a sofa and love seat. My dog stained the Sofa and I put in a claim. They sent a representative our to look at it, he asked to use my phone and stepped out of my hearing range. He then handed me the phone and he went outside. The person on the other end of the phone denied my claim saying it was long term (which it was not) and when I went to talk to the rep, he had gotten in his car and left. His response to my disbelief was sue me. He would not even give me his name.
I had purchased the contracts before making any claims otherwise I would never have purchased a second one.
I think this outfit is a scam, and the salesmen who sell it to you are not trained properly. They are looking to make commission and I wonder what training they had before selling these contracts.
I have not given up yet as my current loss is large and I just had my sofa cleaned on my own.
There has to be a way to stop a company like this from getting away with the things they are doing to the unknowing consumer that is being duped by them and the retailer retailer