Royal Palm Grill Complaint - Bad food, hair on plate and extreme bad service by waitress and owner!
CUTLER BAY, FLORIDA -- BEWARE OF THE ROYAL PALM GRILL!!!
Today, a friend and I went to the Royal Palm Grill at 20445 Old Cutler Rd. in Cutler Bay, FL for lunch. My friend ordered a grilled beacon, egg and cheese sandwich on sour dough bread for $6.00. She asked for the egg to be put on another plate. I ordered their $7.00 tuna melt. Hers arrived with the cheese refrigerator cold with two small skinny pieces of beacon. We sent the sandwich back requesting they melt the cheese. At least 15 minutes passed when I reminded the waitress that we were still waiting. After at least 20 minutes the sandwich was returned to our table. Now I pointed out to the waitress that the egg was ice cold and that had to be reheated. Her reply was that the egg should have been on the sandwich in the first place and not on a side plate. Our reply was that the cheese should have been melted in the first place. When the owner of this place passed by our table I complained to him. After conferring with the waitress he said the only way to have originally melted the cheese was to leave the egg on the sandwich and that we should not have asked for the egg to be on a separate plate. I asked him, ‘Then how do you make grilled cheese sandwiches without eggs?” With a very snippy attitude, this idiot said we should have ordered the sandwich the way it is on the menu, all together. Then he walked away. I finished my tuna melt. To my shock I found a black hair about two inches long under the last piece of sandwich on my plate. Now, really upset, I approached the same idiot telling him of this and advising that it obviously was not from me since my hair is blond. I asked him to go over to my table to see for himself. He completely ignored me and disappeared into the back of his nasty little restaurant. Besides all of that, the sour dough bread was staled bread. Both sandwiches were very thin and over priced.