Royal Palm Grill Complaint - Bad food, hair on plate and extreme bad service by waitress and owner!

Review by voyager on 2010-10-07

Today, a friend and I went to the Royal Palm Grill at 20445 Old Cutler Rd. in Cutler Bay, FL for lunch. My friend ordered a grilled beacon, egg and cheese sandwich on sour dough bread for $6.00. She asked for the egg to be put on another plate. I ordered their $7.00 tuna melt. Hers arrived with the cheese refrigerator cold with two small skinny pieces of beacon. We sent the sandwich back requesting they melt the cheese. At least 15 minutes passed when I reminded the waitress that we were still waiting. After at least 20 minutes the sandwich was returned to our table. Now I pointed out to the waitress that the egg was ice cold and that had to be reheated. Her reply was that the egg should have been on the sandwich in the first place and not on a side plate. Our reply was that the cheese should have been melted in the first place. When the owner of this place passed by our table I complained to him. After conferring with the waitress he said the only way to have originally melted the cheese was to leave the egg on the sandwich and that we should not have asked for the egg to be on a separate plate. I asked him, ‘Then how do you make grilled cheese sandwiches without eggs?” With a very snippy attitude, this idiot said we should have ordered the sandwich the way it is on the menu, all together. Then he walked away. I finished my tuna melt. To my shock I found a black hair about two inches long under the last piece of sandwich on my plate. Now, really upset, I approached the same idiot telling him of this and advising that it obviously was not from me since my hair is blond. I asked him to go over to my table to see for himself. He completely ignored me and disappeared into the back of his nasty little restaurant. Besides all of that, the sour dough bread was staled bread. Both sandwiches were very thin and over priced.
Comments:10 Replies - Latest reply on 2010-10-08
Posted by Anonymous on 2010-10-07:
How did you know who the owner was?

Sounds like you both had attitudes.
Posted by leet60 on 2010-10-07:
@andreaG +10. While the hair is disgusting, it sounds like you were argumentative and that will never get you a win in any situation. I think you were lucky you weren't charged separately for a grilled cheese sandwich and an egg.
Posted by Anonymous on 2010-10-07:
If something similar somewhere else ever happens again, think seriously about getting up and walking out.
Posted by Venice09 on 2010-10-08:
This place doesn't sound too appetizing to me. I don't understand what the absence of egg had to do with melting the cheese. Without the egg, it was just an ordinary grilled cheese and bacon. I don't know why they would serve it cold.

The hair is gross, but that stuff happens sometimes.

I think both the waitress and owner were annoyed by the custom order and had no problem letting it show.
Posted by rockfishing on 2010-10-08:
The heat from the egg usually melts the cheese on the sandwich. Since they wanted the egg on the side there was nothing to melt the cheese. Further comments at this point will be deleted, so...
Posted by MRM on 2010-10-08:
Keep hope alive!
Posted by Anonymous on 2010-10-08:
If they consider putting an egg on a plate and not on the sandwich a custom order, they really have no understanding of how to make and keep customers coming back. A good restaurant would not have a problem with this little request. How hard is it to melt cheese? Making a grilled cheese sandwich is effortless. It really sounds like they just don't know how to cook. I would have definitely walked.
Posted by Anonymous on 2010-10-08:
Venice09: I have to agree with you on the observation that unfortunately, things like finding a hair sometimes happens. Is it any worse than the lollipop you dropped on your mom's carpet as a kid, then stuck back in your mouth while it was covered in cat hair, lint, and God only knows what else. LOL! You lived to tell about it back then, and I'm sure you'll be fine this time around.
Posted by getoverit on 2010-10-08:
I'm inclined to agree with ript2010. Is it really worthwhile to hang around in a place like that and argue?
Posted by momsey on 2010-10-08:
Yes, usually on a sandwich like that, the heat from the egg and meat will melt the cheese.

Sounds like there was snippiness from every angle. Might want to skip that place next time.

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