Ipower.com Web Hosting Complaint - Billing For Services That They Don't Provide

Review by karlharshman on 2010-10-07
I was charged for web hosting even after I canceled my hosting plan, AND received confirmation that it was canceled. They said that renewal is automatic even if you cancel. They said they would refund a part of the fee on my request, but their policy is not to refund the site backup fee.

I asked if they can provide the backup service that they charge for. They confirmed that they cannot fulfil the service of backing up a site that they do not host, but it is their policy to charge the site backup fee even if they do not host the site and no refund is possible.

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