Qwest Complaint - BEWARE - Internet and cell phone bundle
I am a college student and upon moving into my first place I got Qwest for internet service. The house I lived in was old and the phone line wasn't connected so I called after getting service to come install a phone line so I would be able to use the internet. During this time on the phone trying to get a service tech to come out they told me I could bundle my Verizon service into one bill with them so I agreed.
After scheduling two times for them to come install the phone line, only to have no one show, I cancelled my Qwest service and thats where it all began. They tried to tell me id have to pay for the two months I had gone without service even though I never had internet access because they never installed it! They also informed me id have to pay the termination fee which I was fine with just not the service I never had.
During this time I paid my Verizon bill individually since I had cancelled my Qwest service. However months later I get an outstanding bill of $800 (yes $800!!!!) from Qwest saying that they had paid multiple Verizon bills. I did a three way call with Verizon and Qwest where Verizon told Qwest we had paid the bills and they still won't drop it. I called countless times and have spent 5 hours easy talking to them. Now I'm getting daily harassing/rude calls from Qwest to pay for a service I never had and phone bills I've already paid. My mother has even talked to them and they constantly give the run around saying my ONLY option is to pay them the full $800+ dollars. I would have easily gone without internet if I had know this is how it would be.