Southwest Airlines Complaint - Lap-top Mysteriously Disappeared
My lap-top mysteriously disappeared out of my carry-on suitcase/bag while traveling Southwest Airlines. I intended to carry on my bag. I was one of the last to board Southwest-Burbank Airport. I was told at the gate there was no more overhead space and my carry-on suitcase/bag would be at Albuquerque, NM. The employee tagged my bag and took it. The airline had a one- stop with a plane change in Oakland, CA. When I picked up my bag at the bag claim carousal in Albuquerque, I noticed it was lighter in weight. I looked in and my lap top which was packed on top of my clothes was gone.
The attitude I received from the claim office in Albuquerque was terrible, stating this has never happened before (Please, Shut the F___ Up!) Phone calls to all Southwest terminals/airports involved are taking no responsibility or sympathizing about the loss.
I have a claim, although this will not replace my lost files. Beware-there is a thief working among Southwest Airlines.