Searchaaa.com Complaint - Searchaaa.com Is A Bait & Switch Scam!!! Claims To Sell Wholesale Designer And Name-Brand Products But Ship You Cheap, Fake Imita
PUTIAN CITY,FUJIAN PROVINCE, CHINA -- SEARCHAAA. COM IS A SCAM! BEWARE! THEY SELL IMITATION PRODUCTS REPRESENTING THEM AS REAL, AUTHENTIC NAME-BRAND AND DESIGNER BRAND PRODUCTS. YOU DO NOT KNOW THIS UNTIL YOU HAVE ALREADY PAID THEM AND HAD THE ITEMS SHIPPED TO YOU, IN WHICH YOU PAY EXPENSIVE SHIPPING COSTS AND YOU ARE LUCKY IF YOU CAN GET THEIR SO-CALLED CUSTOMER SERVICE REPRESENTATIVE TO REFUND YOUR MONEY.
The web site, Searchaaa.com, says on their home page, when you scroll down to the bottom, under the section "Why buy wholesale goods from us?" :
"Buy Wholesale products at wholesale price from leading Chinese wholesalers", listing many different popular brands and designer brands, and their clothing and accessories.
Then under "Quality & Experience" it says:
"We choose to sell only the best wholesale shoes, clothing and accessories products available for resellers. We guarantee your satisfaction with the quality of every item we sell. When you buy from Look Low Price, your products will arrive as described on our web site. And we guarantee your satisfaction."
I ordered four Sinful sweatshirts from this web site. The pictures on the web site are of authentic Sinful brand sweatshirts and t-shirts, with the Sinful watermark across the pictures, and even the models are the same models from the original Sinful web site. All of the other brands sold on this web site have pictures of the original, authentic brands and designer brands pictured as well. NO WHERE on this web site does it tell you that the products they sell are imitation. When I received my package, I was very excited to get it and see my four sweatshirts. When I opened the package and looked at the sweatshirts, each one of them was obviously a very cheaply made, poor imitation of the original. The screen printing job was horribly done; on one of the sweatshirts I could barely make out the image that was supposed to be printed on it, and it was even the wrong color. On another one, the artwork was similar but obviously not the same because it was so poorly done. It was the difference between a child's coloring book drawing compared to an original piece of art. I was pissed off as soon as I opened the first one. I opened a claim with PayPal, since that was the form of payment I used to pay them. The next day I received a couple of emails from Debbie Wang in their customer service department. She had written me before during the transaction regarding shipping information and was very nice and helpful. However, she now says that I must have known all of their products are imitation, otherwise how could they offer the real thing for what they are charging.
Here is part of her email to me:
"dear shannon, before you buy the products, you must know all of our products are imitation. we never didn't say we sell real sinful. and as we know , $42.99, this price can not offer the real sinful sweater. let us find the good solution, ok ?".
If you can not offer a product you have pictured all over your web site at the price you are selling it for, then you should not have the original, authentic, real products pictured on your web site advertising all over the world that they are a wholesaler, leading people to believe that is how they can sell the products to you for less. NO WHERE on that web site does it say anything about any of it's products or brands being imitation. Now that they have gotten over $200 from me, now they have the nerve to email me back and tell me that I must know these are imitation because, as we know, they can not offer real, authentic products at these prices. This is the very definition of FRAUD.
I have been emailing the customer service representative the past few days trying to get my money back and getting nothing but nonsense and hassle. Here are some of her other emails to me:
Dear shannon ,
thanks for your letter .
I'm really sorry and really sad .
not only you lost money, but also we lost money. and also, I will lost money ,
my boss will reduce my wage .
dear shannon, can we find a good solution ?
you sell these four sinful sweaters to other people .
or we refund part of money to you, please, dear shannon, hope that you
can understand us. all of our products are not original, everybody knows it ,
all of our clients also know it .
Dear shannon ,
I have to tell you all of our products which we sent to our clients ,
they never didn't satisfied with them, including sinful sweaters .
if you can, please take a photo for us, we want to see the quality which you discrib .
i can not believe it. because our products is not too bad just like you discribe .
you never didn't think about my feeling. we also lost money. if you know before you buy. I think all of us will not lost money, but now, you have received the products, and let us refund all money, we can not accept it, hope you can understand, dear shannon ,
dear shannon ,
we refund 106.10usd to you, ok ?
As you can see, trying to return their worthless, counterfeit merchandise has been a hassle. At this point it is clear that they do not honor their guarantee, or their refund policy. Why in God's name would anyone accept half of what they paid, to return crappy merchandise?
I have finally worked them up to saying that they will refund $171.96 of my $206.18. I had to point out a few times that what they were trying to get me to accept is clearly dishonest and dishonorable, when they charged me $42.99 X 4, which equals $171.96, plus shipping and an extra shipping fee on top of that one for using PayPal. I do not understand how some people out there can feel ok with lying to, taking advantage of, and stealing from people and then giving them the run-around, trying to tell them that is not what they are doing, when it's right there slapping you in your face.
Thank you for reading this post and I sincerely hope it helps keep anyone and everyone from having it happen to them.