ComEd (an Exelon Company) Complaint - ComEd Verbally Abuses Clients

Review by jo_1981 on 2010-10-08
CHICAGO, ILLINOIS -- We have had some problems with ComEd. Mys sister is in grad school and has been paying her electric bill on time. For four months ComEd credited the WRONG ACCOUNT. Every time we call to fix the problem (with proper documentation) we are yelled at and talked down to by the ComEd employees on the phone. Yesterday they turned off her power. When she called this AM to find out when the power would go back on she was yet again screamed at. She was told that it would take 1-3 business days but if she called again they would push it to next week.

She was then lectured by some woman about being responsible and taking better care of herself. When my sister tried to explain about the billing issues the woman cut her off and told her it was all "bulls**t" We asked for her supervisors name and were told that ComEd doesn't have supervisors and that we could only deal with her.

This is why there should be more power companies in Chicago. Not only is it terrible hard to get ahold of a real person at ComEd, but when you do they verbally abuse you. From being screamed for 30 min today by that woman is uncalled for.

We can't be the only people this has happened to.
Comments:4 Replies - Latest reply on 2012-09-06
Posted by FlShopper on 2010-10-08:
Are there any local offices where she can go instead of having to deal with this over the phone? I would go with all the evidence of their billing/crediting errors and not leave until I knew for sure it was corrected.
She might also consider getting in touch with Action Line or with a consumer advocate from a local news station. They may be able to push and get results.
Posted by Johanna on 2010-10-08:
Have you asked to speak to someone higher up than just a CSR? What was their response to the CSR's unprofessional actions?
Posted by Anonymous on 2010-10-08:
Do you live with your sister?
Posted by rstritar on 2012-09-06:
post your experience on their social media site. I did and I got a response and a polite one at that. I too was treated with utter disrespect by their CSRs. good luck

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