Bob's Discount Furniture Complaint - Save Yourself A Lot Of Trouble: Don't Buy From Them
I can't even begin to explain how many things are wrong with this company. First, they forgot to send over insurance papers I requested. Then, when they realized THEIR mistake, I was forced to wait another 3 days for the furniture. Or at least I was told 3 days - imagine my surprise when I call on day 3 to find that the delivery was never scheduled. So I had to wait another 3 days. Furniture was supposed to come in the morning - first more insurance issues (which were never fixed), then delivery was cancelled. I had to put them on the phone with their own third party delivery team to get them to reapprove the delivery. Then more delivery issues. The furniture didn't get there until 6:30PM that night, forcing me to miss an entire day of work to deal with these incompetent people. I have spoken to every manager at the New York City store and each is as incompetent and useless as the next. They have virtually no way of contacting their insurance team or their delivery team if issues come up. They are IMPOSSIBLE to get in touch with (tip: dial the direct location, then press 1, no matter what your issue - it is the only way to get a human being on the phone.) Corporate is actually impossible to get in touch with - they just leave you on hold indefinitely. And now, post-delivery, I've been trying to get in touch with their managers to discuss the $100 delivery fee - I've been calling them daily for 2 weeks and no one ever calls me back. This company is NOT WORTH THE HASSLE.