Artistic Checks Complaint - Terrible customer service
MABELVALE -- Worst customer service I've ever dealt with.
I ordered a box of personal checks on 9/23/10 $10.95 for checks and $2.95 for USPS shipping. I checked my status online a week after ordering, Per Artistic Checks website they shipped out on 9/27/10. Leap forward to 10/8/10, still no checks received.
I made several attempts over 2 days to get a hold of their customer service dept. by either email or phone waiting 24hrs each time with no response. . I finally got through to a supervisor (Lakisha) who advised me that it could take up to 4 weeks to receive my checks after they have been shipped out by the USPS. This is contrary to what their website says which is: USPS Bulk-Shipping ($0.00 per box) Estimated Delivery Time (from receipt of order)10-17 Business Days. Interesting how their webpage shows NO charge for shipping for this method, yet they charged me $2.95 for handling.
I asked the supervisor a rhetorical question, are my checks going to actually float out there in the USPS for the next 4 weeks? She could not answer me. However, her solution was to mail me some temporary checks which I should receive in a few days. My thought was, why didn't they just send my box of checks the same way. The Supervisor then said, if I don't receive my checks by 10/23/10, call them to re-order. IN MY OPINION, this company has terrible customer service and bad business practices. I would never recommend ordering from them... Also, I read other complaints on the web about this company. research for yourself...