Home Depot Complaint - Carpet installation and pet urine stains
OVERLAND PARK, KANSAS -- After paying for my dinning/15 steps stair/ and hallway carpet, instalation for over a month...it took the installers a whole month to contact me....after calling them numerous time and giving them my direct number...they finally set up the date for the instalation...but they again didn't call on that day so I called them myself to find out they were calling a different #(??) /so anyway they came home, and started removing the carpet when they saw some old pet's urine stain ... they refused to remove the carpet and they left my house...i called Home Depot, they only asked me to remove the carpet myself and the removal money would be refunded back to me... they stated it was a new law that installers can't remove carpet with pet's urine stain on it...what?? WHAT???? since when??? this is something new for me since I got my living room carpet removed few months ago with more urine stains than the dinning and hallway!!! they hung up on me asking me to call them back to set up a new appoitment when ever the carpet got remove...... what a service!!! THANK you HOMEDEPOT...
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