Carnival Cruise Line Complaint - Don't take the agent's word - they speak out both sides of their mouths!
For the past few years I sponsor a friends and family cruise--I don't make any money off of these. It is simply to introduce others to the splendor of cruising. This year I booked a cruise for 16 people, some had gone with the group in the past and some had not. I requested the best available price because of the economy. I don't do the group pricing because it is often a bit more expensive. The individuals who have cruised before were punished for being past guest. The price was more than the first timers’ early saver rate. I did not recognize this until it was time to make my finally payment. When I asked for an adjustment to be made I was told it was too late, but the only difference being is if the price of the cruise decreased the past guest could call in and get an adjustment (onboard credit to their room) and the early savers had to go online to request the adjustment. Well, three weeks before the cruise the price decreased, I called Carnival to get my past guest room credits and was told that all could be done for these individuals was an upgrade only and they would be doing me a favor (WOW!). The early savers had to go online. We were within the penalty phase and if we cancelled they keep 75% on our money even if we turn right around and rebooked. I asked for a review by an upper manager. Keeping in mind since 2002, my husband and I have taken 12 cruises with Carnival and introduced many others, which we take with us. So Carnival keeps my $100 credit per room for my past guest. I guess they keep their prices a little lower because once they have your money they don't do what they promise, so the old adage you get what you pay for may be true. I paid extra for the lies and low class service. Our friends and family cruise next year will be aboard a different cruise line.