Home Depot Complaint - Home Depot: Service with a Sneer
WASHINGTON, DISTRICT OF COLUMBIA -- I have so far had visits from a number of replacement window suppliers/contractors, but nothing compares to what I had to endure with The Home Depot installer.
I have never been a fan of Home Depot, but, because of its proximity to where I live, I am obliged to get most of my home improvement supplies from them. I have never bought big ticket items from them because I find other places (Sears, Best Buy, Walmart) more reasonable and professional.
An HD installer was about the 5th one to come to my house supposedly to measure windows. The moment he walked in the door he told me I should have told the HD arranger that I lived in an historic district (I had done so). He said HD couldn't do my house because they didn't have a wood window line to offer. I asked him to go outside and look at the replacement windows of my neighbors up and down the street and he would see that every completed window replacement job had vinyl or aluminium clad windows. He sneered at me and said he know about working in historic districts. The previous day, the installer from Lowe's had surveyed the street BEFORE he came to my door and accurately assessed that there would be no permitting problems. I have lived in this house and neighborhood for 30 years, have numerous upgrades, including a major solar panel system installed last year. I am intimately familiar with the historic district requirements. I then talked to the installer's HD "supervisor" who, rather than simply say "We don't do historic districts," proceeded to lecture me that they were a big corporation, had rules about what jobs they would do, what was required for them to do the job, etc. I informed this pompous ass that the competition for replacement window projects was sufficiently intense that I did not have to put up with Home Depot. I have never seen a company so arrogant and incompetent. It comes from their size and dominance and they really need to be cut down a few notches.
I have since purchased dual flush conversion kits for my home from a website, and will be going to the more distant Lowe's store to chose my replacement windows.
I am through with Home Depot.
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