Best Buy Panasonic Complaint - Panasonic plasma TV gone bad after 10 weeks!!!
I purchased a PanaSonic TCP42S2 - 42" 1080p plasma HDTV VIERA at Best Buy in Everett, WA on July 10th, 2010. I did this after considerable research (Consumer Reports, Cnet, independent reviews, neighbor bought one and liked it) and after only 10 weeks it displayed a 3 inch wide black stripe right down the middle of the screen. I called up Best Buy and was told that they could only ship it to PanaSonic (actually a PanaSonic authorized repair center as I later found out). I requested a replacement, i.e. Best Buy get a RMA number from PanaSonic so Best Buy could give me another set while shipping the original to PanaSonic but was told that couldn't be done! After a week of waiting I called PanaSonic only to be told they had no record of receiving the set. I requested PanaSonic to simply contact Best Buy to give me another set but was told they couldn't do that. I have now been waiting for two weeks for "parts to arrive to repair the set" and now appear to have an open ended repair completion date! I have nothing but dissatisfaction with Best Buy and PanaSonic both! They both have poor customer service and PanaSonic apparently, reviews not withstanding; has poor quality control or simply poor engineering. Even if I eventually get my TV back, I will expect it to simply fail again probably right after the warranty expires. DO NOT, repeat DO NOT buy at Best Buy and DO NOT buy a PanaSonic product!
A long time dissatisfied Best Buy/PanaSonic customer!