Sears/Kenmore Complaint - Burned a 4th time by Sears
When will I learn that Sears products are just not what they used to be? After purchasing a gas range, refrigerator, stackable washer and dryer and a dishwasher from them, nothing but headaches from all.
Poor customer service regarding timely repair/replacement of the aforementioned appliances. A dangerous, faulty oven door handle that nearly killed my toddler when the entire thing flew apart upon opening the door ang the glass slid out onto my child...they had the nerve to nickel and dime me for their death trap of an oven after I repeatedly contacted them telling them the bolts holding the door together were TOO SHORT!!!! The repair man that eventually came admitted the product was dangerous, defective, etc. and didn't bill me even though Sears argued with me and tried to force me to pay it before they would set up the service call.
Now the dishwasher....
purchased in 2008 no problems...suddenly the cycles are haywire and it won't come off of heated dry. I dread making a service call to Sears. Product is no longer under warranty and I refused to waste my $$ on the Master Protection Plan since they have run me around nearly every time I've actually needed service on a product.
So So sad that this company seems to have forgotten how to maintain good customer service with it's loyal customers. Impossible to talk to a manager or higher-up over the phone until the problem escalates to a screaming match. Rude service on phone, lengthy wait times for service, often with no-shows. My refrigerator was a no-show delivery, then they dropped it off of the truck and banged it all up, hence causing me another 5 days without one.
Get it together Sears, I'm not drinking your kool-aid anymore.