Geek Squad Complaint - Waste of Time & Money
I was sold the Geek Squad service with the purchase of a wireless router from the Best Buy store in Auburn Hills, MI. The soonest appointment they had was 10 days out, but the sales representative told us we could call to check back to see if anyone had canceled an appointment so we could have our installation sooner. 2 days later we called to check for any cancellations and were able to get an appointment for today [October 10] between 8am and 12noon. Obviously, the sooner the better so we were happy to be able to complete the installation sooner than we anticipated. However, no one showed up during this alloted time. I called the Best Buy store around 12:20pm to see where the Geek Squad representative was. He said he could see on the order AND in the computer where my visit was supposed to be today between 8am-12pm. He also said there was another place in the computer that said between 12-4pm but directly next to my name said between 8am-12pm. The store associate didn't know when the Geek Squad representative was going to be coming so I had him call your dispatch to find out. I did not receive a call back from the store associate and had to finally call the store back and speak to a manager around 1:05pm. He told me I had to call your dispatch directly. Once I finally got a hold of someone at the dispatch number, she told me she could see where I was scheduled for today between 8am-12pm and that she needed to call the person who would be coming out here directly and placed me on hold. She came back to the phone to say that there were 2 conflicting times in the system and the installer didn't have me on his schedule for today. There was a THIRD time in the computer for me that was on the 14th between 12-4pm. I am unclear as to how this time could have been in your computer system, as this date wasn't even my original date and was 2 days earlier. Dispatch offered to call someone else to see if they could make it out to my house today but at this point, it was too late for that. Most of my day was wasted waiting around for this "amazing time-saving service" and I wasn't going to spend one more second waiting to see if someone else was going to show up. Time is money, and I definitely was not going to waste it on waiting for the unknown, uncertain, and unorganized. To add insult to injury, I was never offered any sort of compensation, nor an apology up front from either Geek Squad or Best Buy. The only apology I received was AFTER I had explained my inconvenience. Shouldn't that have been obvious? I had been waiting around for over 5 hours for something that never showed up. I plan on using every forum possible to let others know not to waste their time or money on this Geek Squad service.