Hilton Hotels Complaint - Hilton HHonors Program & e-Rewards Scam
I am a member of the Hilton Honors program, a program that allows you to collect points when you stay at there hotels. You are able to redeem these points for free accommodations at their hotels. Unlike Marriott or Holiday Inn if you do not add any points over a 12 month period you forfeit your Hilton points.
Hilton Honors contacted me by e-mail in early September telling me if I participated in a survey from e-Rewards I would become eligible for 500 Free Hilton points. As I did not stay at a Hilton hotel in the last 12 months and was faced with losing my points shortly, I decided to participate. I found ever since the new ownership of Hilton took over the room rates have been jacked up. Even if you have been accumulating points over the years like I have you are subject to lose them for not staying at one of their hotels in the last 12 months.
I participated in the survey and was sent a e-mail from e-Rewards notifying me I was eligible for the 500 Hilton points but had to go to their link and navigate in the site to get the points. Of course they could not have copied me on a e-mail to Hilton HHonors asking them to credit my account with 500 points. So I went to the link and was told the points would be credited within 2- 3 days.
After a week with no points I complained to Hilton and was told to e-mail a Jon Wilson at Hilton Honors and he would get back to me. A week after no response or acknowledgement I resent the e-mail to Wilson and still got no answers. So tonight I call Hilton HHonors and it was confirmed that the e-mails I had sent were indeed received. I was told this evening I should contact e-Rewards for the points because it was not there problem.. What a scam!
Since doing that survey with e-Rewards I have been getting requests daily sometimes twice daily from them to participate in other surveys that are up to 25 minutes long. They offer monetary rewards of $1.50 that you have to spend with some of there overpriced vendors on line "for a limited time only"
I believe what Hilton is done with e-Rewards is disturbing. With e-Rewards asking you to go through hoops to try and collect what they promised just shows what's behind all this. Plus you don't get the points!