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Xenon International School - Aurora Complaint - Filthy and unhealthy property

Review by Poker Pattie on 2010-10-10
AURORA, COLORADO -- I WAS a customer of Xenon International School until I witnessed the problems they were having with cleanliness; availability of products used by students; repair of treatment machinery; and complete disregard by management to teach and produce qualified students.

Cleanliness-The floors in the spa area has not been vacuumed in at least a month...per students, no vacuum cleaner has been provided to them.

Availability of products and materials to be used by students-There were no small wooden spatulas used with waxing procedure causing eyebrow waxing almost impossible. Also wax additive to mix with wax.

Treatment Machinery-so many of the procedures used for skin repair are not working, but customers are told that the machines are OK and charged for procedures.

Management is not teaching their students and preparing them for successful careers as an Esthetician and become board certified. Check the number of successful certifications this past school group.

The students have told me that they are unhappy and feel as though they are not learning. They are working on the "floor" prior to the education required for a successful treatment of clients. When they try to ask for help, many times there is no one to teach them.

I have made my last appointment with Xenon International in Aurora. If nothing comes of this complaint, I will go to the Health Department of Colorado.
Comments:3 Replies - Latest reply on 2010-10-12
Posted by Alain on 2010-10-11:
Why wait? Contact the Tri-county Health Deapartment at 303-361-6010 or 303-341-9370 (http://www.tchd.org).
Posted by Anonymous on 2010-10-11:
You can discuss your concerns with the school director, who I believe is on-site.
Posted by Queen Bopp on 2010-10-12:
This school is a disgrace!! How can the Spa Students even work in such a dirty and unhealthy environment?
Why would someone lie about the machines not working? And then charge the client full price….soooo wrong and unethical!!
The Director of the school should always care and be aware of the filth in the Spa area. Dirty, disgusting sheets with many stains on them…..would you lay down on that? (NO WAY) Can they not afford new sheets, and blankets? And the modesty robe that they wanted me to put on….stains everywhere…..gross.
I feel so sorry for the students that get put in the position that they have to make excuses why everything is so dirty!! Have you heard of bed bugs? Well Colorado is one of the top 10 States!!!!
Xenon needs to get their act together and take a look of the horrific conditions, and ask WHY IS THE SPA AREA SO DIRTY!!!!! What does their tuition really pay for? Definitely not good working conditions and cleanliness.
This needs to be reported to the Health Department!!!! Or someone in management get their FRICKEN ACT TOGETHER!!!!

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