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From You Flowers Complaint - Employees think they are smarter than the customer - Same Day Delivery Flowers
Same Day Delivery Flowers - Complaint
OLD SAYBROOK, CONNECTICUT -- I ordered flowers for my gf who had a bad day and expected them to be delivered by noon, paid for the rush delivery, etc. However I signed the 'from' portion of my gift card (to be included in the flowers) differently from my BILLING/SHIPPING address. This, for some reason unbeknownst to me, tripped their 'fraud alert', and caused my order to not only be delayed, but for me to not be notified at all.
So noon rolls around, and no happy phone calls, voicemail, text, nothing. I call to check my status and she explains this to me, offers to refund me only the $5 which I paid for guaranteed shipping before noon, and offers to have it there by 4pm, today, which does not work at all, ruins the surprise, and leaves my flowers with her doorman until 10 or 11pm.
This especially perturbs me because my card is MY BUSINESS, NOT THEIRS. Card was verified, $60 paid already. I've worked in online retail and a $60 order very rarely triggers fraud. The lady also explained that 'someone should have called to verify' this morning, a further clarification of what a crap show this operation truly is. While I appreciate the refund for their failures on guarantees, the invasion of personal privacy as a consumer coupled with the fact that their attempt at righting a potential wrong ruined my entire surprise, leaves me feeling completely ripped off, and unsatisfied. 60$ for a surprise was a good deal, 55$ for delays, issues, idiots, and having to confirm with my girlfriend that she 'may be home' 'just in case' really screwed over this experience.
Amateurs. Avoid. Proflowers, All Day.
So noon rolls around, and no happy phone calls, voicemail, text, nothing. I call to check my status and she explains this to me, offers to refund me only the $5 which I paid for guaranteed shipping before noon, and offers to have it there by 4pm, today, which does not work at all, ruins the surprise, and leaves my flowers with her doorman until 10 or 11pm.
This especially perturbs me because my card is MY BUSINESS, NOT THEIRS. Card was verified, $60 paid already. I've worked in online retail and a $60 order very rarely triggers fraud. The lady also explained that 'someone should have called to verify' this morning, a further clarification of what a crap show this operation truly is. While I appreciate the refund for their failures on guarantees, the invasion of personal privacy as a consumer coupled with the fact that their attempt at righting a potential wrong ruined my entire surprise, leaves me feeling completely ripped off, and unsatisfied. 60$ for a surprise was a good deal, 55$ for delays, issues, idiots, and having to confirm with my girlfriend that she 'may be home' 'just in case' really screwed over this experience.
Amateurs. Avoid. Proflowers, All Day.
Comments:
Posted by bluediamond98 on 2010-10-11:
I agree with you 100% and I will avoid them in the future. You should be able to put ANYTHING on the card without them prying into it. You may have been ordering flowers for a friend or something. The process of ordering flowers is not for the flowers, it is for the sentiment and the surprise. The flowers themselves are pretty much useless. What they did is charge you $55 for nothing at all.
Posted by Prince-Caesar on 2010-10-11:
Yeah, no nookie for you tonight! LOL but all seriousness, they should have knocked off at least half the price, not just a measley 5 bucks.
Posted by Skye on 2010-10-11:
Third parties, nothing but trouble. You are better off dealing with a local florist directly, instead of through a third party who will be contacting a florist for you, which you can do.
Posted by Andrea_G on 2010-10-11:
Nice nic.
Posted by momsey on 2010-10-11:
I can't think of a time when these online flower sites are better than using a local florist. Sorry they ruined the day!
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