Days Inn Complaint - Watch out for fraudulent accounting and corrupt management
MYSTIC, CONNECTICUT -- To check in I used the walk-in coupon (which does not require advance reservation) from the Roomsavers.com online site. At the check-in (Days Inn, Mystic, Connecticut) I was told that they were switching to a new system and they were having problems. They needed to take the info from my driver’s license and a credit card and manually input the data into the new system.
When checking out, I was told their system is out and the only receipt they can give me was on a 2”x2” paper (printed from desk calculator) showing the room charges. It had no logo of the Days Inn to make it look like an official receipt! I had no reason to suspect anything so I said OK, no problem and checked out.
However, in few days when my Bank statement arrived, I noticed that they had charged me twice! As per Bank’s requirements, I thought I could contact the management and settle the issue. Made several calls, left several messages and no response. Same story every time I called. “Manager just stepped out of the office. He has left for the day. Leave the message and he will call back” Finally after several more tries; receptionist told me they have no record indicating that I stayed at their place!!
Few days later, got similar input from their corporate office. They also told me that unless I provide the proof of my stay at that hotel on those dates, they cannot refund my money!!
Sounds like some kind of fraud that they have no record of me ever staying there and somehow they got hold my credit card, name and address to charge me twice!!!
I was forced to dispute these charges with my Bank. They have assured me that they will resolve the issue and not to worry.
Lesson learned from the experience:
Insist of official receipt with hotel logo on it! Do not recommend staying at this hotel.
P.S. More I think about this incidence, I don’t ever remember getting an official receipt in the past! That may be because I always stayed only one night using the ‘Walk-in’ coupon from ‘Roomsavers.com’ online site. I never ran into this type of problem before because they had never double charged me for the room and I did not have to dispute the charges with my Bank.