Vrbo.com Complaint - Buyer beware of vrbo.com
I used vrbo.com to book a vacation rental, Quarry Hill Farm, near Ashland, Oregon. The owners demanded full payment about 2 months before we were to arrive, which we paid. Then only 2 weeks before we were supposed to arrive, they announced that they had found longer term guests and would be canceling our reservations. We already had tickets to see several plays and had to scramble to find another (and much less nice) place to stay. We put a lot of time into choosing Quarry Hill Farm and feel they broke our contract. They did refund our money. When I complained to the vrbo website, they gave me the run around. First they kept asking me questions which I answered; then they repeated the questions which I answered again. Then I just started getting canned responses telling me they were "looking into it." It has now been almost 2 months since I've heard anything from them. They are obviously not going to do anything about my ill treatment by this rental owner.
I'm sure many of the people who list on this site are honest, but it would be impossible to tell. Anyone could list anything. VRBO takes no responsibility at all. Beware of them. And never book Quarry Hill Farm, no matter how nice the pictures look. The owners are irresponsible.