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PeoplePC Complaint - Charged for a Modem that was Returned
Complaint
In Feburary I upgraded to DSL though PeoplePC from their dial up service. I have been a member since 2003. The modem quit working in July and I was sent a replacement one. I was told that as long as I sent the bad modem back I would not be charged. I sent the bad modem back using the box that the new modem came in and shipped it through FedEx using the pre-printed return label. This month (October) PeoplePc charged my credit card $49.95. I checked the FedEx tracking, since I had the original receipt, and they said that it had arrived on July 29th. I then called PeoplePC customer service and was told that there was nothing that they would do, even after I spoke to a manager, and that they were going to charge me for the modem because their records show that they did not get it. I gave them the FedEx tracking number and they said that it was shipped to someplace else and not them. I used the pre-printed return label that they sent me! I then told them that if the charges were not refunded that they would loose a long time customer, but the gentleman on the phone did not seem to care even when I told them I would file a credit card dispute. When I got off the phone, I went online and filed a credit card dispute the same day. This was on October 9th, so I have not heard anything back yet.
Updade 10/17/2010. My credit card reversed the charges due to the infomation that I gave them. PeoplePc promptly shut off my interent service on 10/17/2010 and tried to charge me another $45 for disputing the charge. I called my credit card company about it and told them what happened. They said that they will block any charges that PeoplePC tries to put on the card as they are no longer providing me the service and are not authorized to charge my card as of today.
Updade 10/17/2010. My credit card reversed the charges due to the infomation that I gave them. PeoplePc promptly shut off my interent service on 10/17/2010 and tried to charge me another $45 for disputing the charge. I called my credit card company about it and told them what happened. They said that they will block any charges that PeoplePC tries to put on the card as they are no longer providing me the service and are not authorized to charge my card as of today.
Comments:
Posted by Skye on 2010-10-11:
Tell them they need to do an equipment search. You have the receipt that shows the modem was returned to them. They need to prove that you DID not return it. Where are they saying it was shipped to? They know where this modem is, but it's easier for them to try to charge you for it.
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