A & E Factory Service Compliment - Worst Customer service you will ever get
( To start I have way more disappointment with A&E customer support then I do with the techs that installed the broken tub while being watched and timed by a QC lady. I would never use this service again since they feel no need to correct problems they make.)
Called for service because our front-load washing machine was making noises and is under warranty.
A&E shows up a week later and said they needed to order a new Half tub & new basket to replace bearings.
Parts showed up at my house 3 days later.
Called A&E to let them know parts are here and they made us wait almost another week to send the guys out to repair the washer.
Day after the techs leave we turn on the washer to find out the thing is dumping water all over the floor.
Called A&E again and was told it was just a loose connection they would send a tech out next week to look at it.
I pulled off the front cover to see if it was a loose connection just to find ground wires hanging they never hooked back up and the side of the NEW half tub they put in had a chunk missing along with big cracks. (No pieces in the washer so it was broke when they installed it).
Called A&E again and told them what the problem was and the lady got very rude and said it was not the techs problem if the parts were broke out of the box. (They installed them & this is no small piece or crack).
They set up another day for 1 week later after I requested a different tech they sent out the same guy again. He looked at the washer said I'll order more parts and left again.
Next day we get parts I called A&E again and was told they would send someone out in a week to repair the washer. I then asked the lady why it was that A&E's repair people took my washing machine from making a little noise to not working at all and it's taking them weeks to fix it?
Without missing a beat she asked if there was any other appliances I would like them to repair when they came back to fix the washing machine they put broken parts in. I told her I would never use there service again.
I have also called Maytag about this and was told once I purchased the machine it was not Maytags problem but the warranty service providers problem. (Spent $1000.00 for a washer that's always broke)
The lady at Maytag told me they make a very good product and when I pointed out the 1,000's of complaints on the Internet I was told "that's just people opinions and has nothing to do with the quality of Maytag".
All I can say is think twice before you ever buy Maytag or use A&E repair. The customer service at both places is just simple pathetic and it makes no since that A&E can install parts that even the customer can see is broken and they don't feel the need to get the issue resolved with-out taking 2 more weeks to do so.
Pigeon Forge, TN