Account Now Prepaid Complaint - Poor Customer Service
I opened a prepaid debit account in June. In October, someone somewhere got my card number and began to make unauthorized purchases. Trying to get ahold of a live customer service representative to discuss the matter was very difficult. The only person I could talk to at 8:30 pm eastern time was the guy who could cancel my card. No other customer service was available. I had to wait till the next day at 10 am in their time zone (1 pm my time zone) for anyone to be available to discuss the hold authorizations. When I finally got a representative, I was informed that they could do absolutely nothing about the hold authorizations, and that if those companies decided to keep my money that was just too bad. I had to call all the individual companies and tell them the purchases were unauthorized, please don't keep my money! Since I can only withdraw $300 cash in one day, I went and withdrew $300 cash to last me till my new card would arrive. I was told 5-7 days and I would have my new card. It has been 7 days and no new card. I called back, and was told "oh it's still in processing" and "you should have it by the end of the week" so actually, 5-7 days is 2 WEEKS (or more, that remains to be seen!). I wish someone would have told me it would take 2-3 days to process and then they will mail the new card and I'll have it in 2 weeks. I would rate customer service with this company as very poor. As long as there are no problems, the card/account is fine. But, if you have a problem, it is very frustrating trying to get a representative that can help you.(Oh and I should add, if they have an e-mail address to contact their customer service, I can't find it. I was going to complain there but since they don't make that easily available, here I am on 3cents worth).