Home Depot Complaint - HD doesn't stand behind their product
In September 2007 I paid almost $9,000 to Home Depot to get my cabinets refaced. The price seemed high, for the mid-range cabinet doors and drawer fronts I had chosen, but I wanted the work done right and I thought that by going with a large, reputabel company, I'd get better workmanship and a better finished job overall.
The workman who did the refacing did a great job. They looked amazing, and I was really pleased.
That was 3 years ago, and now the drawers are disintegrating and some of the veneer is starting to peel.
I called their customer service folks only to be told that my warranty was up and they'd charge me by the hour to come out and fix the cabinets. They wanted $75 over the phone before they would even schedule an appointment and couldn't give me any real idea of what it would end up costing me. Not sure how they'd fix them in any case, since they are basically falling apart.
I understand that the warranty is up and I was prepared to pay something, but to be told that I had to pay the $75 UP FRONT was insulting;over the years, I'm sure I've spent well in excess of $20,000 with this company and it's galling that they take no responsibility for their products. For $9,000, cabinets should last more than 3 years, warranty or not.
I'll find someone else to fix them and they have lost a good customer. If you're shopping for cabinet refacing, be warned. After a year, you're on your own.