Billing Issues/Unauthorized payment Complaint - Billing Issues/Unauthorized Payment etc
This is the latest issue I've had to deal with Qwest. I've had to call Qwest almost on a monthly basis regarding billing.
I authorized payment of a specific amount (only what was overdue) over the phone with the billing department and in a couple days I check my bank account and Qwest took out the whole amount including the present amount. When I complained the representative apologized but said nothing he can do because he was not present during the conversation. I said that was unauthorized payment and he made the reversal. However he said it will take two weeks for me to receive my money.
When they downgraded my account a month ago, they gave me a better modem. It was supposed to be a free modem but then they sneak in that $100 charge into your account. If I was not careful in reviewing my bill, I would have paid the amount which would otherwise be just a $10 charge for me. I called and they had to connect me to their loyalty department. After threatening that I will cancel my service, they said they will give me a credit which will show in my next bill.
Do not trust the people you talk to. Always double check before you hang up. Always check your bills to make sure you are getting what you are supposed to.