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Billing Issues/Unauthorized payment Complaint - Billing Issues/Unauthorized Payment etc

Review by sweetnessinseattle on 2010-10-11
This is the latest issue I've had to deal with Qwest. I've had to call Qwest almost on a monthly basis regarding billing.

I authorized payment of a specific amount (only what was overdue) over the phone with the billing department and in a couple days I check my bank account and Qwest took out the whole amount including the present amount. When I complained the representative apologized but said nothing he can do because he was not present during the conversation. I said that was unauthorized payment and he made the reversal. However he said it will take two weeks for me to receive my money.

When they downgraded my account a month ago, they gave me a better modem. It was supposed to be a free modem but then they sneak in that $100 charge into your account. If I was not careful in reviewing my bill, I would have paid the amount which would otherwise be just a $10 charge for me. I called and they had to connect me to their loyalty department. After threatening that I will cancel my service, they said they will give me a credit which will show in my next bill.

Do not trust the people you talk to. Always double check before you hang up. Always check your bills to make sure you are getting what you are supposed to.
Comments:3 Replies - Latest reply on 2010-10-11
Posted by Anonymous on 2010-10-11:
Thanks for warning people to always check the charges on their bills with Quest--or anyone for that matter.

What happened to you is also a reminder to never give a company your account information. I only use bill pay with my credit union and never direct pay any company I do business with. You have more control that way.

Thanks for taking the time to post.
Posted by Skye on 2010-10-11:
NEVER give anyone access to your account. I pay my Qwest bill over the phone.

I would never allow any bill I pay, to have access to my accounts, via automatic deductions.

Sorry you had so much trouble.
Posted by Anonymous on 2010-10-11:
Yeah these companies think that once they get access to your banking information, they can just charge whatever they feel like whenever they feel like. Im with Skye dont ever give any company access to your accounts. youre asking for trouble.

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