Hyatt Hotels Complaint - Hyatt Place Ft Lauderdale airport North and Priceline Policy and Customer Service STINKS!
FT LAUDERDALE, FLORIDA -- After pre-paying through Priceline for a room over a month in advance we arrived at 330pm to check in and, for starters, had to wait 20-30 minutes while they got a room ready for us. We finally got our room keys and got all our luggage up to the room only to find out it was a 2 double bed room. So we didn't unpack and I went to the desk only to be told they would let us know when a King room came open and switch us into it. Disappointed we went to dinner and after 3 hours came back only to find that no rooms were available yet. So we gave them another hour or so and went down again to complain to the manager who was "not here" until the next morning at 930. So I asked that he call us when he arrived. So we ended up scrunching into the double bed which might have actually been kinda romantic if it weren't for the rock hard mattress and cardboard pillows (thank God we always bring our own) and the water bugs near the window ac unit that vibrated like a semi truck all night. After a horrible nights sleep (btw the way the upset bride wasn't in the "mood" by this time either!) the next morning we got no call from the manager so we had some supposed Seattle Best coffee and raisin bran (nothing else looked better at the comp breakfast) I went down to talk to the manager hoping he might be interested in an idea I had that wouldn't cost them anything to turn us into happy customers by allowing us to park at the hotel and use his shuttle during our cruise the next day and for 2 more hours all we got was "he is on a conference call" and 3rd party reservation policy regurgitation that doesn't guarnatee bedding preferece until we finally checked out MAD. They wouldn't even give us a receipt showing no further charges would go against my card saying I had to have Priceline give me a receipt. Since then I have contacted Priceline and Hyatt Place to no avail.. only Priceline has even contacted me back with policy regurgitation that bedding preference is NEVER guaranteed with any reservation through them. Thats the kind of customer satisfaction response that makes you want to NEVER do business with either company EVER again.
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